A few years ago, our team at Haneke Design was tasked with designing a better process for care management. After conducting extensive research and interviews, we determined that the best health outcomes, in care management, come when caregivers reach out to patients directly via voice and chat to check in on them. We then narrowed down our solution to a chat-based interface. Our design incorporated natural language processing and facilitated interactions through multiple-choice questions. While it met our client’s needs, we knew that we were still a step away from achieving a truly human-like feel. However, we were optimistic about the future and recognized the potential of programs like ChatGPT and Bard.
Fast forward to today, and ChatGPT and generative AI have emerged as game-changers. OpenAI has collaborated with various companies and platforms to integrate ChatGPT into their products and services. This commercialization strategy has made ChatGPT accessible to businesses, developers, and users, empowering them to leverage its language capabilities to enhance their offerings. The commercialization of ChatGPT brings forth numerous benefits, enabling the creation of intelligent chatbots and virtual assistants that deliver personalized customer support, enrich user experiences, and streamline communication. Additionally, content generation tools driven by ChatGPT aid in efficient and creative writing, saving valuable time and effort for content creators. Its integration into educational platforms promotes interactive learning and personalized tutoring, while coding assistance applications boost developers’ productivity. Through commercialization, ChatGPT paves the way for innovative solutions, improved efficiency, and enhanced user interactions across a wide range of industries, propelling progress and fostering seamless human-AI collaboration.
However, as technology advances, concerns arise both within the tech community and the general public. Recently, Geoffrey Hinton, renowned as the Godfather of AI, made headlines by resigning from his position at Google to freely express his worries about the potential risks associated with artificial intelligence. Hinton believes that AI poses serious threats and that humanity might just be a transient phase in the evolution of intelligence. He, along with other AI creators, perceives the creation of an immortal form of digital intelligence. Such thoughts have stirred up a discussion with some sharing Hinton’s concerns about AI surpassing humanity and rendering real humans obsolete. Personalized chatbots, in particular, have the potential to exacerbate the issue of echo chambers, surpassing the challenges we currently face with social media and other online applications.
As the owner of Haneke Design, my focus has always been on providing high-quality, sustainable solutions to our clients. I recognize the transformative potential of artificial intelligence and ChatGPT, not only for my own business but for society as a whole. I foresee the emergence of personalized chatbots on the horizon. While I do not anticipate AI becoming sentient, I do acknowledge that we humans will face the challenge of distinguishing between accurate information and content tailored to appease our confirmation biases. Personalized chatbots will learn our preferences, how we like to receive information, and the type of information we align with, potentially leading to a selective dissemination of inaccuracies. As we once eagerly awaited a solution that felt more human, we now find ourselves in the position of deciding how to train AI to meet our needs and reflect on the ethical implications of our choices.